Tropigas de Puerto Rico – Privacy Policy

Last Updated: November 2025

Tropigas de Puerto Rico (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our services, including phone, SMS, web forms, chat systems, and AI-powered communications such as Karla, our Receptionist AI.

1. Information We Collect

We may collect the following personal information when you contact us, request service, visit our website, or interact with Karla AI:

• Name, phone number, and email address

• Residential or business address

• Propane service details (tank size, service type, delivery history, account number)

• Information shared verbally during calls or AI-assisted conversations

• Messages or inquiries submitted via SMS, web forms, or chat

• Technical data such as IP address, browser type, operating system, and device information

• Communication preferences and opt-in/opt-out status

2. How We Use Your Information

We use the information we collect to:

• Provide propane services, deliveries, inspections, or safety checks

• Respond to inquiries and provide customer support

• Schedule or reschedule appointments and deliveries

• Verify your identity and match your account

• Send service updates, outage alerts, reminders, and operational notifications

• Send promotional messages, offers, or customer satisfaction surveys (only to users who have opted in)

• Facilitate call routing and service triage through our AI systems

• Maintain regulatory compliance and safety obligations

• Improve our operations, communication systems, and customer experience

We only use your information for purposes directly related to your relationship with Tropigas.

3. SMS, Email & Voice Communications (A2P 10DLC Compliance)

We do not share, sell, rent, or disclose your mobile phone number or SMS opt-in data to third parties for marketing or promotional purposes.

Your SMS consent information is used solely for Tropigas communications.

By providing your phone number through our website, web forms, phone line, SMS, or interactions with Karla AI, you consent to receive:

• SMS text messages

• Emails

• Phone calls (including automated or AI-assisted calls)

These may include:

• Delivery confirmations

• Service reminders

• Missed-call responses

• Appointment scheduling and rescheduling

• Safety notifications or emergency alerts

• Customer support follow-ups

• Promotions or offers related to Tropigas services

Message frequency varies.
Message and data rates may apply.

Opt-Out Instructions

You may opt out at any time by:

• Replying STOP to any SMS message

• Replying HELP for assistance

• Contacting us at info@tropigaspr.com

Your opt-out request will be processed promptly.
Consent to receive messages is not a condition for service or purchase.

4. How We Store & Protect Your Data

We store personal information securely using:

• Encrypted databases

• Secure servers and network architecture

• Role-based access controls

• Monitoring and audit systems

• Industry-standard cybersecurity protocols

Access is limited exclusively to authorized Tropigas personnel or trusted service providers acting on our behalf.

We take reasonable precautions to prevent unauthorized access, alteration, misuse, or disclosure of your information.

5. Sharing of Information

We do not sell, rent, trade, or distribute your personal information.

We may share limited information only with:

• Service providers performing essential business functions (CRM, SMS delivery platforms, customer support tools, scheduling systems, or emergency response systems)

• Technology vendors supporting Karla AI and communication routing

• Regulatory or safety authorities when required by law

All third-party service providers are bound by strict confidentiality and data-protection obligations.

We do not share mobile phone numbers or SMS consent data with third parties for marketing or promotional use.

6. Cookies & Tracking Technologies

Our website may use cookies, analytics, and tracking technologies to:

• Improve website performance

• Understand user behavior

• Personalize and optimize your experience

You may disable cookies in your browser at any time. Certain features may not function properly without cookies.

7. Your Rights

You have the right to:

• Request access to your personal information

• Correct inaccurate or outdated information

• Request deletion of your data (when permitted by law)

• Change your communication or notification preferences

• Withdraw consent to receive SMS or email communications

To exercise any of these rights, contact us at info@tropigaspr.com.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in operations, regulatory requirements, or technological advances. Updates take effect immediately when posted. The “Last Updated” date reflects the latest revision.

9. Contact Us

For questions about this Privacy Policy or our communication practices, contact:

Tropigas de Puerto Rico
San Juan, Puerto Rico
Email: info@tropigaspr.com
Website: https://www.tropigaspr.com