Terms of service.

Tropigas de Puerto Rico Inc. – Terms & Conditions

Last Updated: November 2025

By submitting your information, requesting propane service, booking an appointment, or interacting with our website, forms, phone systems, chat systems, or AI assistants (including Karla, our Receptionist AI), you agree to the following Terms & Conditions.

1. Communications Consent

By providing your phone number or email address, you authorize Tropigas de Puerto Rico Inc. (“we,” “our,” or “us”) to contact you through:

  • SMS text messages

  • Email

  • Phone calls (including automated or AI-assisted calls)

These communications may include:

  • Delivery confirmations

  • Service updates

  • Appointment reminders or rescheduling

  • Missed call follow-ups

  • Safety notifications

  • Customer service responses

  • Account information

  • Promotional messages related to propane services (only if you have opted in)

Message and data rates may apply.
Message frequency varies.

You may opt out at any time by replying STOP to any SMS message or by contacting info@tropigaspr.com.
For assistance, reply HELP or email us directly.

Consent to receive SMS, calls, or emails is not a condition of purchase or propane service.

2. User Responsibilities

You agree that:

  • All information you provide is accurate and belongs to you

  • You will not submit false information or impersonate another person

  • You will only provide a phone number or email address you own or control

  • Any service requests made through Karla AI or our systems are legitimate and authorized

3. Privacy

All information submitted is handled according to our Privacy Policy, available at:

https://www.tropigaspr.com/privacy-policy

This includes details on how data is collected, used, stored, and protected.

4. Service Purpose

Communications from Tropigas de Puerto Rico are intended exclusively for:

  • Propane delivery services (residential, commercial, industrial)

  • Tank inspections, safety assessments, or installation scheduling

  • Customer support and service-related notifications

  • Emergency or safety alerts

  • Missed call notifications

  • Appointment confirmations and rescheduling

  • Billing or account reminders

  • Optional promotional offers related to Tropigas services

We do not engage in:

  • Cold calling

  • Purchased lead lists

  • Unsolicited telemarketing

  • Communications unrelated to propane service or customer requests

5. Opt-Out

You may stop receiving SMS communications at any time by replying:

  • STOP — to unsubscribe

  • HELP — for assistance

For voice calls, you may say “Stop calling me” to Karla AI or email us at info@tropigaspr.com.

Opt-out requests are processed immediately.

6. Limitations & Disclaimers

  • We are not responsible for delayed, blocked, or undelivered messages caused by carriers, mobile networks, or device limitations.

  • Communications availability may vary based on your carrier or geographic location.

  • Automated or AI-generated messages may not always capture specific customer details; for complex matters, you may be transferred to a human representative.

7. Updates to These Terms

We may update these Terms & Conditions at any time.
Continued use of our website, forms, phone systems, or services constitutes acceptance of the most recent version.

8. Contact Information

Tropigas de Puerto Rico Inc.
San Juan, Puerto Rico
Email: info@tropigaspr.com
Phone: +1-787-641-8002
Website: https://www.tropigaspr.com